Most government offices of emergency management have a plan for donation and volunteer management (the fact that they think those go together is another blog post).
Many of those plans are written with the considerations that everything else is okay and functioning normally. So what happens when you Plan A doesn't work, as it didn't recently in the attached article?
Remember the agencies you have identified in your plan, Red Cross, 211, Salvation Army, are made up of people in your community and they are affected too. So have a back up plan.
If 211 is down, is there another business in town (or outside town) that has multiple lines?
How can you tell people the # to call ? Flyers? Broadcast Radio? TV?
How do you organize the task, people and hours?
This is much easier to do before the disaster
Disaster_Dave
