Monday, March 10, 2014

Know your numbers

I took over a program 4 years ago that had too many poorly defined steps to entry.  I did an audit to decide what really needed to be done to enter the program, below is a before and after map:

Information session(1 hr) > Packet (30 Minutes) > 2 online classes (6 hours) > Shot Records > Take home test > Orientation (2 Hour) > Background Check > Photo > Badge >

Orientation (Includes Photo & packet) (1.5 Hr) > 2 Online Classes (6 hours) > Background Check >Badge

What changed, I combined the Information session and Orientation, dropped the shot records and take home test.  Everything else is required.  But it stream lined the process not only for my volunteers who used to have to come downtown twice and find parking. But also for me (instead of 2 late nights or weekend per group its one)!

And now I know my numbers!  I know that 40% of people who show up for orientation will make it through the process (mostly because they  can't make time for the 2 three hour classes).  And as I have written before , I'm okay with that.

So Saturday I had 24 people show up and after 30 days 10 will make it (I like to round up). Why is this important?
  • So I don't beat myself up waiting for everyone to make it through
  • As my program grows, I have reasonable expectations of how much.  Thursday I have 65 people signed up for Orientation (if they all show up) in thirty days I will have 26 new volunteers.
But wait what happened to the rest?
  • Got too busy
  • Bad time managers
  • Decided after Orientation this wasn't for them
  • I talk pretty clearly about how in depth our background is (I have never had anyone not pass; I believe some people self select out so as not to be turned down)
So do you know your numbers ?


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